Privacy Policy

Your privacy and data protection are fundamental to our service.

Last Updated: November 2025

Our Commitment to Privacy

Ask Geek ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our expert consultation platform at www.askgeek.net.

By using our service, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including GDPR, CCPA, and Microsoft Advertising policies.

Information We Collect

Personal Information You Provide

  • Account Information: Name, email address, phone number when you create an account
  • Payment Information: Billing address, payment method details (processed securely by third-party processors)
  • Profile Information: Optional profile details you choose to provide
  • Communication Data: Messages, questions, and consultation content during expert sessions
  • Support Communications: Information you provide when contacting customer support

Information Collected Automatically

  • Usage Data: How you interact with our platform, features used, time spent
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: Session data, preferences, analytics information
  • Performance Data: Platform performance metrics and error reports

Expert-Provided Information

  • • Professional credentials and certifications
  • • Expertise areas and specializations
  • • Performance metrics and ratings
  • • Availability and scheduling information

How We Use Your Information

Service Delivery

  • • Provide expert consultation services
  • • Connect you with qualified experts
  • • Process payments and billing
  • • Maintain your account and preferences

Communication

  • • Send service notifications
  • • Provide customer support
  • • Share updates about our services
  • • Send promotional content (with consent)

Platform Improvement

  • • Analyze usage patterns
  • • Improve our services and features
  • • Develop new functionality
  • • Ensure platform security

Legal Compliance

  • • Comply with legal obligations
  • • Protect against fraud and abuse
  • • Resolve disputes
  • • Enforce our Terms of Service

Information Sharing and Disclosure

We DO NOT sell your personal information.

We only share your information in the limited circumstances described below.

With Experts

During consultations, we share necessary information with experts to provide you with relevant guidance:

  • • Your questions and consultation requests
  • • Basic profile information (name, general location)
  • • Previous consultation history (if relevant)

Service Providers

We work with trusted third-party providers for:

  • • Payment processing (Stripe, PayPal)
  • • Cloud hosting and data storage
  • • Email communication services
  • • Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

Advertising Partners

We work with advertising partners to provide relevant content:

  • Microsoft Advertising: Conversion tracking, remarketing, and targeted advertising
  • Google Ads: Search advertising and display campaigns
  • Facebook/Meta: Social media advertising and lookalike audiences
  • • These partners may use cookies and tracking pixels to serve relevant ads
  • • You can opt-out of targeted advertising through each platform's settings

Data Security

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Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

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Access Controls

Strict access controls ensure only authorized personnel can access your data.

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Monitoring

Continuous monitoring detects and prevents unauthorized access attempts.

Your Privacy Rights

Access and Control

  • • View and update your personal information
  • • Download your data
  • • Delete your account and data
  • • Opt-out of marketing communications

Regional Rights

  • • GDPR rights for EU residents
  • • CCPA rights for California residents
  • • Right to data portability
  • • Right to object to processing

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences in your browser settings.

Marketing Compliance: Our advertising practices comply with Microsoft Advertising policies and industry standards. We respect your choices regarding targeted advertising.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

  • • Account information: Retained while your account is active
  • • Consultation records: Retained for 3 years for quality assurance
  • • Payment information: Retained as required by financial regulations
  • • Analytics data: Aggregated and anonymized after 2 years

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Notification: For significant changes, we will also send you an email notification to the address associated with your account.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

General Privacy Questions

Email: privacy@askgeek.net

Phone: +1-855-619-6500

Data Protection Officer

Email: dpo@askgeek.net

Address: 5038 158th st, Oak Forest, IL 60452

Microsoft Advertising Compliance

This privacy policy complies with Microsoft Advertising policies. We maintain transparency in our data collection and use practices, provide clear opt-out mechanisms, and ensure user consent for marketing communications. Our advertising practices adhere to industry standards and regulatory requirements.

Microsoft Advertising Data Practices:

  • • We use Microsoft Advertising conversion tracking and remarketing pixels
  • • Microsoft may collect device identifiers, browsing behavior, and demographic data
  • • Data is used to serve relevant ads and measure advertising effectiveness
  • • You can opt-out of targeted advertising through your browser settings or Microsoft's opt-out page
  • • Microsoft Advertising data retention follows Microsoft's privacy policy