Terms of Use

1. Acceptance of Terms

By accessing and using Ask Geek services ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Description of Service

Ask Geek is an online consultation platform that provides expert guidance and advice through chat-based consultations. Our services include:

• Expert troubleshooting guidance for electronics and appliances
• Telecommunications and connectivity support advice
• Home plumbing guidance and maintenance tips
• Automotive diagnostic guidance and maintenance advice
• General repair guidance and tool recommendations
• Educational information and best practices

Important: Ask Geek provides advisory and consultation services only. We do not provide physical repairs, in-person services, or hands-on assistance.

3. Subscription and Billing

When you sign up for Ask Geek, you access our expert chat service through a monthly subscription starting at $46/month, plus a one-time setup fee.

• Subscriptions automatically renew monthly unless cancelled
• Billing occurs on the same date each month
• Setup fees are charged once upon initial subscription
• All fees are non-refundable unless otherwise stated
• Price changes will be communicated 30 days in advance

4. Cancellation Policy

You may cancel your subscription at any time by:

• Logging into your account → Billing Settings → Cancel Subscription
• Contacting our support team at billing@askgeek.net
• Calling our support line at +1-855-619-6500

Your access remains active until the end of your current billing cycle. No partial refunds will be provided for unused portions of your subscription period.

5. User Responsibilities

As a user of Ask Geek services, you agree to:

• Provide accurate and complete information about your situation
• Use the service for legitimate troubleshooting and guidance purposes
• Follow safety precautions when implementing any advice
• Respect our experts and maintain professional communication
• Not use the service for illegal or harmful activities
• Not share your account credentials with others
• Comply with all applicable laws and regulations

6. Expert Qualifications and Limitations

Our experts are verified professionals with relevant experience in their fields. However:

• Advice is based on information you provide and may have limitations
• Remote consultations cannot replace hands-on professional assessment
• Experts may recommend seeking local professional services when appropriate
• We do not guarantee that all problems can be resolved through our guidance

7. Prohibited Uses

You may not use Ask Geek for:

• Emergency situations requiring immediate professional intervention
• Medical, legal, or financial advice
• Activities that violate local laws or regulations
• Harassment, abuse, or inappropriate communication with experts
• Attempting to reverse-engineer or copy our platform
• Commercial use or redistribution of expert advice

8. Limitation of Liability

Ask Geek and its experts shall not be liable for:

• Any damage, injury, or loss resulting from following expert advice
• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or technical issues
• Actions taken based on expert recommendations

Your total liability is limited to the amount paid for services in the preceding 12 months.

9. Intellectual Property

All content, advice, and materials provided through Ask Geek are for your personal use only. You may not:

• Reproduce, distribute, or republish our content
• Use expert advice for commercial purposes
• Create derivative works based on our guidance
• Remove copyright or proprietary notices

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

11. Service Availability

While we strive to provide 24/7 availability:

• Service may be temporarily unavailable for maintenance
• Response times may vary based on demand
• We do not guarantee continuous, uninterrupted service
• Some experts may have limited availability during certain hours

12. Termination

We reserve the right to terminate or suspend your account for:

• Violation of these terms of use
• Fraudulent or illegal activity
• Abuse of our experts or platform
• Non-payment of fees

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our platform. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

Questions about these Terms of Use should be sent to: